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I receive an error when I try to sign into the Lumina Splash app

Learn how to resolve common errors when trying to sign in to the Splash Gallery on the Lumina Splash app

The Splash Gallery is an enhanced feature that requires you to sign into your Lumina Account. It is available only to Lumina Learning Practitioners who are Premium or Enterprise account tier subscribers. All other users are unable to sign into the Splash App.

Incorrect email or password

Error message: Your practitioner account's email address or password was entered incorrectly, please try again or reset your password on the Lumina Learning website

Splash app error incorrect password

This error is displayed when:

  • If you are a Practitioner who is a Premium or Enterprise Account Tier subscriber: this message is displayed if the wrong email or password has been entered. Please check that you have entered the correct details and try again. If you can't remember your password, you can reset it by following these steps.
  • If you are not a Practitioner, or you are a Practitioner who is not a Premium or Enterprise Account Tier subscriber: you are unable to sign into the Splash App. To exit the sign-in page, press OK to close the error message, then press the X button at the top of the screen.

Account Tier Subscription Expired

Error message: According to our records your Lumina Subscription has expired. To upgrade your Subscription, please visit the Lumina Learning website or contact your local Lumina Learning Partner for assistance.

Splash app error subscription expiry

The enhanced Splash Gallery features are available only to Premium or Enterprise subscribers. This message is displayed if you are are not a Premium or Enterprise account tier subscriber.

 

To exit the sign-in page, press OK to close the error message, then press the X button at the top of the screen.

 

You can find out more about Premium and Enterprise features by clicking here.

 

If you are a Premium or Enterprise subscriber and see this message, please get in touch with us here and we will resolve the issue.